Tag Archives: london hertforshire

Executive Coaching

KPIs, a vital few not a trivial many

Don’t corporations love their KPIs and balanced scorecards? In the year 2000 I was involved in a project to apply six sigma, to the design process, at a…
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Executive Coaching

The customer should never have been king

You must have heard that the customer is king! I remember receiving training on total customer satisfaction and I’m sure the cubicles of dilbert land have been thoroughly…
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Executive Coaching

Becoming the Managing Director

As a director of a function or department it is still possible to achieve passable performance without having mastered the art and science of delegation. For many, their…
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Executive Coaching

Authority isn’t

We’re used to oxymorons such as military intelligence and government action, but it is unusual to find a contradiction inside a single word. And yet, in many organisations,…
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Executive Coaching

Questions are the answer

Most executives are only truly in their comfort zone when they know the answer. Many even insist it is their job to know the answer. It didn’t seem…
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